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    Cloud Support Team Leader

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      Cloud Support Team Leader

      £35000.00 - £40000 per annum + hybrid working St Ives, Cambridgeshire, England Permanent

      Cloud Support Team Leader
      Hybrid, St. Ives Cambridgeshire
      £35-40K PA + benefits

      We’re seeking a talented individual to lead a team of 8 engineers for an established Microsoft Partner, MSP based St Ives, Cambridgeshire.

      This is a hybrid role with a couple of days per week working alongside your team in a role consisting of a circa 70/30 split of leadership vs hand-on engineering.

      Role Highlights:

      • Lead and inspire a team of 8 talented professionals.
      • Enjoy the flexibility of a hybrid work arrangement (2/3 days in St Ives).
      • Opportunities for further progression and development.


      • Develop and execute strategies for optimising cloud operations and enhancing team performance.
      • Foster a culture of collaboration, innovation, and continuous improvement within the team.
      • Provide hands-on guidance on complex technical issues, ensuring effective solutions and system stability.
      • Oversee the delivery of 2nd/3rd line support services, ensuring timely and effective issue resolution.
      • Stay abreast of industry trends, emerging technologies, and best practices to drive innovation within the team.
      • Collaborate with cross-functional teams and stakeholders to align IT strategies with organisational goals.
      • Implement and maintain quality assurance processes to ensure service excellence.

      Key Skills & Experience:

      • Leadership experience in a cloud-focused MSP environment.
      • Expertise in Azure, Microsoft 365, Exchange Online, Intune and related technologies such as PowerShell, ITIL, and ITSM tools/systems.
      • In-depth knowledge of fundamental IT services (Windows Server, Virtualisation, Networking principles).

      Aaron Lofthouse

      Posted by

      Aaron Lofthouse

      Director & Microsoft Talent Lead

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